You’ve seen the numbers from part 1 and part 2 of the Mobile Shopping Survey Series, and today, we’re happy to release the last in the series! This segment, which focused on smartphone-toting shoppers’ perceptions of retailers with tablet technology in stores revealed
some additional interesting findings.
As consumer use of tablets continues to skyrocket (hello iPad?!),
- 41 percent said they’d rather see retailers replace traditional cash registers with tablets to make room for additional merchandise.
- Only 22 percent of shoppers surveyed have been to a store where associates use mobile devices to assist customers instead of cash registers. However, 57 percent think retailers who use tablets and other mobile devices as cash registers are more innovative than those that still use a traditional cash register.
- Half (50%) of the 25-34 year-old group would like to see registers replaced with tablets.
- 64 percent of shoppers feel store associates are most helpful when they are on the store floor where they are shopping.
So, are consumers ready for in-store tablets? That’s an affirmative! Now, it’s up to retailers to make this a reality.
You can find additional data from the release here, and you can also download the full research brief on our website, which includes never-before-seen data from all three parts of the survey!


